Skytech Ultrafab manufactures and supplies products on a made-to-order basis in accordance with customer-approved specifications, drawings, and technical requirements. As a result, our refund policy distinguishes clearly between standard catalogue products and custom-fabricated made-ups.

• All refund and return claims are subject to a formal review and inspection by our technical team.
• Refunds will not be processed on the basis of a buyer's change of mind or commercial decision after production has commenced.
• Our preferred resolution in all cases is replacement of the defective or incorrect product. A monetary refund is issued only where replacement is not feasible within a reasonable timeframe.
• All claims must be supported by photographic evidence, a written description of the issue, and — where applicable — a physical sample of the product in question.
• GST (Goods and Services Tax) will be handled in accordance with applicable Indian GST regulations for the type of resolution (replacement, credit note, or refund).

The Buyer is responsible for inspecting all goods upon delivery. The following timelines apply:

A refund, replacement, or credit note will be considered in the following circumstances, subject to investigation and confirmation by Skytech Ultrafab:

Refunds, returns, or replacements will not be granted in the following situations:

• Custom / Made-to-Order Products: Products manufactured to your specific drawings, dimensions, or specifications are non-refundable where no manufacturing defect exists. These products cannot be resold to another customer.
• Installed or Used Products: Products that have been installed, fitted, or put into use by the Buyer are not eligible for return unless a latent manufacturing defect is identified within 30 days of delivery.
• Change of Mind / Commercial Decision: Refunds are not issued because of a change in process requirements, equipment change, project cancellation, or other commercial decisions made after the order was placed.
• Incorrect Application: Product failure due to use in an application, temperature range, chemical environment, or operating condition not communicated to us at the time of order.
• Misuse or Improper Handling: Damage caused by incorrect installation, improper cleaning, over-pressurisation, or mechanical abuse.
• Minor Tolerance Variations: Variations in dimensions (±2–3%), weight (±5%), or colour that are within normal textile manufacturing tolerances do not constitute a defect.
• Late Claims: Claims for visible defects raised after 7 days, or concealed defects raised after 30 days of delivery.
• Buyer-Arranged Transit Damage: Where the Buyer arranged freight (Ex-Works orders), transit damage is the Buyer's responsibility and should be recovered from their freight insurer or carrier.
• Partial Use: Products partially consumed, cut, or altered in any way after delivery.

To initiate a refund or replacement claim, please follow the process below:

Where a monetary refund is approved, it will be processed as follows:

All refunds are processed to the same account from which the original payment was made. We do not refund to a different bank account or third-party account. Please provide your bank details (account number, IFSC, account holder name) when requesting a monetary refund.

Our bank details for correspondence: Axis Bank Ltd., Vapi — A/c No. 922020026149809 — IFSC: UTIB0000111.

• Our Error / Defective Product: Skytech Ultrafab will arrange and bear the cost of return freight for products being returned due to a manufacturing defect, wrong product dispatched, or significant non-conformance confirmed by us.
• Buyer-Initiated Returns (approved): Where a return is approved for another reason, return freight costs are to be borne by the Buyer unless otherwise agreed in writing.
• All goods must be securely packaged to prevent damage in transit. Products damaged during return shipping due to inadequate packaging will not be credited.
• Products must be returned in their original or equivalent packaging where possible, with the Return Authorisation Number (RAN) clearly marked on the outer packaging.
• Goods returned without a valid RAN will be refused at our facility and returned to the sender at their cost.
• International return shipments require accurate customs documentation. Skytech Ultrafab will provide guidance on required export/import documentation for international return shipments.

For pharmaceutical-grade GMP products (FBD bags, ANFD filter bags, sparkler filter pads, centrifuge bags for pharma use, etc.), the following additional conditions apply:

• All GMP-grade products are fabricated under cleanroom conditions to the specifications and compliance requirements provided in writing by the Buyer at the time of order.
• The Company is not responsible for GMP non-conformance if compliance requirements (antistatic grade, FDA material, cleanroom fabrication level, documentation scope) were not specified in the purchase order.
• Returned GMP products cannot be reused, repackaged, or resold due to contamination risk. Replacement will be with a freshly manufactured product.
• For products requiring batch records, material certificates, or test reports, these documents are issued at the time of dispatch. Requests for re-issuance of documentation are subject to a nominal administrative fee.

If you are not satisfied with our decision on a refund or return claim, we encourage you to escalate the matter as follows:

• Step 1 — Escalation: Email the Director, Mr. Kailash Shah, at skytechfab22@gmail.com with the subject "Refund Escalation — [Order No.]". All escalations will receive a response within 5 business days.
• Step 2 — Mutual Resolution: Both parties agree to make a good-faith effort to resolve the dispute within 30 days of the escalation being raised.
• Step 3 — Arbitration: If the dispute cannot be resolved mutually, it will be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration at Vapi, Gujarat.

This policy does not affect any statutory rights you may have under applicable Indian law.

To raise a claim, request a refund, or ask a question about this policy, please contact us through any of the channels below: